At Horizon Orthopaedic and Spine Institute, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or interact with us.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, contact number, email address, mailing address, and insurance details.
- Medical Information: Health history, current symptoms, diagnosis, treatment plans, and physician notes.
- Technical Data: IP address, browser type, operating system, and other data collected through cookies and analytics tools.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and manage healthcare services
- To schedule and confirm appointments
- To respond to your inquiries and provide support
- To comply with legal obligations
- To improve our website and services through analytics
3. How We Share Your Information
Your personal and medical information will only be shared:
- With your explicit consent
- With healthcare professionals directly involved in your care
- With insurance companies for claims processing
- When required by law or public health mandates
4. Data Protection and Security
We implement strong security measures to protect your data, including encryption, access controls, and secure servers. While we strive to protect your information, no system is completely secure, and we cannot guarantee the absolute security of your data.
5. Cookies and Tracking Technologies
Our website may use cookies to enhance user experience and monitor website performance. You can adjust your browser settings to manage cookies.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
7. Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at: Email: admin@horizonorthopedic.com
Phone: +254 724 233163
Address: 3rd Parklands Avenue, Nairobi, Kenya